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F.A.Q

How to order

WHAT SHIPPING METHODS ARE AVAILABLE?

We use a reputable courier company to deliver, namely UTI.

There are some outlying areas where they don’t operate in which case we deliver to your nearest pst office or contact you for an alternative address in your nearest town.

DO YOU SHIP INTERNATIONALLY?

Yes! Please contact us directly for an individual quote on delivery costs and lead time  at service@africantusk.co.za

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Unbranded stock will be delivered within 10 working days (20 days if it’s an outlying area via post office). Embroidered orders will need approximately an additional week from approval of your logo artwork design.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Please contact out customer service department at service@africantusk.co.za or call 044 343 1021 line 7

HOW CAN I RETURN A PRODUCT?

In the event that you are not perfectly satisfied with your purchase please contact our customer service department within 7 days of receiving your order at service@africantusk.co.za or call 044 343 1021 line 7. Please keep your invoice number handy. If garments have been incorrectly supplied we will arrange for our couriers to collect and replace the garments. If a product is faulty or damaged please let us know immediately at service@africantusk.co.za or call 044 343 1021 line 7. Please have your invoice number handy. Orders delivered correctly but wish to be returned may be done as long as the goods are in their original condition, with all swingtickets and packaging (only available to unbranded garments). These garments need to be returned to us at the clients cost and will attract a 20% handling/administration fee. Please use our sizing assistance. This will help eliminate sizing returns.